1800 Contacts – Lens Store


Rating: 4.6	Downloads: 1,000,000+
Category: Medical	Offer by: 1-800 CONTACTS

The 1800 Contacts – Lens Store mobile application allows users to conveniently purchase contact lenses directly from their smartphones. It serves as a digital storefront connecting vision correction needs with the company’s offerings, catering to anyone requiring contact lenses for vision correction or cosmetic purposes.

This app provides a seamless way to browse, compare, and order contact lenses online, offering features like prescription submission and easy checkout. The 1800 Contacts – Lens Store app enhances shopping convenience and accessibility for those needing regular or specialized contact lens solutions.

App Features

Wide Selection of Lenses: Access a comprehensive range of contact lenses including daily disposables, bi-weekly, monthly, toric (for astigmatism), cosmetic, and colored options from trusted brands directly within the app. This extensive selection empowers users to find the perfect lens type for their specific vision needs, eye sensitivity, desired cosmetic appearance, or lifestyle requirements, saving time compared to traditional shopping.
Prescription Management: Easily enter or upload your contact lens prescription details securely into the app, which then helps tailor the product recommendations and order process. By streamlining the prescription input, this feature simplifies the initial step of ordering corrective lenses online, ensuring that the recommended products match the user’s unique visual correction needs accurately.
Easy Order Tracking: Monitor the status of your contact lens orders in real-time from placing the order to delivery confirmation, receiving notifications about shipping milestones. This tracking functionality provides peace of mind and predictability, allowing users to anticipate arrival and plan for lens usage around deliveries.
Account Management & Personalization: Maintain your account information securely within the app, storing your prescription, preferred lens types, and order history for quicker access and personalized recommendations in the future. Having your data readily available saves significant time during subsequent orders and helps the app offer more relevant suggestions based on your proven preferences.
Order History & Purchase Records: View a complete history of your past orders, including lens types, quantities, and delivery statuses, making reorders easy or allowing you to review past purchases. This feature simplifies repeat orders by eliminating the need to recreate previous selections and provides a record for budgeting or managing contact lens usage over time.
Appointments & Support Booking: Optional – The app may include functionality to schedule customer service appointments or inquiries directly, providing a convenient channel for seeking advice on lens suitability, ordering issues, or product information. This direct support booking streamlines user assistance requests, potentially resolving queries faster than phone calls or emails, enhancing the overall customer service experience.

Pros & Cons

Pros:

Extremely Convenient Access
Diverse Lens Options Available
Efficient Prescription Handling
Transparent Order Tracking

Cons:

Limited to Digital Purchases Only
Requires Stable Internet Connection
Dependent on Correct Prescription Entry
Visual Fit Confirmation May Be Needed

Similar Apps

App Name	Highlights
VisionDirect	This app offers fast processing, intuitive design, and wide compatibility. Known for custom workflows and multi-language support.
eContact Lenses	Designed for simplicity and mobile-first usability. Includes guided steps and real-time previews.
1-800-Contact Lenses	Offers AI-powered automation, advanced export options, and collaboration tools ideal for teams.

Frequently Asked Questions

Q: How quickly can I get my contact lens order delivered through the 1800 Contacts – Lens Store app?
A: Delivery timeframes typically depend on your chosen shipping method. Express shipping options often deliver within one business day. Standard shipping usually takes 3-5 business days. For the most accurate and up-to-date shipping estimates based on your location, view the options during the checkout process after placing your order.

Q: What should I do if I lose or damage my prescription information needed for an order in the app?
A: If you lose your prescription, contact your eye care professional (optometrist or ophthalmologist) directly as soon as possible. They are the only ones authorized to provide a valid prescription and can resend it if needed. Accurate prescription details are crucial for safe lens use, so obtaining a replacement promptly is essential.

Q: Can I return contact lenses ordered via the app if they don’t fit or aren’t comfortable?
A: Yes, you can return eligible unused contact lenses purchased through the app. Check the app’s Returns section or your order confirmation email for their specific return policy details, including time limits (usually 30 days), accepted conditions (often unused and sealed), and packaging instructions. Returns are generally processed for a full refund, excluding original shipping costs.

Q: Is the information I provide for my prescription stored securely on this app?
A: The 1800 Contacts – Lens Store app uses industry-standard security measures to protect your personal and prescription data. This typically includes encryption and secure servers to safeguard your information from unauthorized access.

Q: Do I need to download a separate scanner app for trying on contact lens colors virtually? Or can I use the Lens Store app itself?
A: The functionality for virtual try-on can vary. Some advanced apps offer this feature directly, while others might require a separate, companion app. Check your Lens Store app settings or the dedicated ‘Augmented Reality’ section (if available) for built-in virtual try-on tools. If not, the app might provide a direct link or recommend a specific, compatible third-party app for the best results in visualizing cosmetic lens colors.