Clover: Perks and Order Ahead


Rating: 4.6	Downloads: 1,000,000+
Category: Lifestyle	Offer by: Clover Network, Inc.

Clover: Perks and Order Ahead is a comprehensive mobile application designed for restaurants, cafes, and food service operators. It enables staff to manage orders efficiently, access customer information, and even view exclusive loyalty program benefits directly on their devices. This tool is primarily for food service businesses looking to streamline operations and enhance customer service.

The key appeal of Clover: Perks and Order Ahead lies in its ability to speed up table service, allowing waitstaff to place orders faster directly from their seats and reduce order errors. Furthermore, it serves as a powerful tool to manage and showcase customer loyalty benefits, encouraging repeat visits and increasing average spend by making promotions and rewards visible at the point of interaction.

App Features

Tablet-Based Order Taking (Order Ahead/In-Seat): Staff can take food and drink orders tableside directly into the kitchen system, significantly reducing wait times. Imagine taking an order immediately after seating, printing a kitchen ticket on the spot, and moving to the next table faster than ever before.
Customer Information & Profiles (Loyalty Integration): Seamlessly access customer details, payment methods, and view their current loyalty status, earned points, and available perks directly on the tablet. This feature enhances personalization during service, allowing staff to recognize regulars and offer relevant promotions.
Order Management & Status Tracking: View real-time order status from taking to kitchen preparation to serving. You can prioritize tables, check order progress, and manage table flow with precision. This function keeps service smooth, especially during peak hours, ensuring orders are prepared correctly and served promptly.
Integrated Loyalty Program Management (Perks Dashboard): Easily manage customer points, view upcoming reward tiers, assign points from specific transactions, and even display personalized offers or rewards at the table. This tool is valuable for maximizing customer retention, turning point-of-sale interactions into moments for engagement.
Inventory Monitoring & Reporting: Get alerts for low stock items based on order history and track usage patterns. This feature helps optimize stock levels, prevent ingredient wastage, identify best-selling items for promotions, and manage special orders more effectively.
Customized Dashboards & Notifications (Optional Insight): Configure the app’s interface for quick access to the most relevant features (like loyalty management). Receive notifications for table status changes, payment authorizations, or loyalty point updates, tailoring the workflow to specific restaurant needs and preferences.

Pros & Cons

Pros:

Sleek, Intuitive User Interface
Comprehensive Feature Set for Restaurants
Powerful Customer Loyalty & Rewards Tracking
Real-Time Order Status and Kitchen Visibility
Enhances Staff Efficiency & Speeds Service

Cons:

Requires Training for Optimal Use
Setup and Configuration Can Be Complex Initially
Limited Customization for Very Specific Workflows by Some Users
Dependent On Reliable Wi-Fi for Full Functionality

Similar Apps

App Name	Highlights
iOS Order Up	This app offers intuitive order taking capabilities with robust reporting tools integrated within its platform. Known for its simplified interface for table service and built-in CRM features for managing customer interactions.
OrderGenius	Designed for high-volume restaurants, it focuses on speed and accuracy in order processing. Includes advanced features like digital checklists for food safety and detailed analytics for performance monitoring.
CashN’Bar	Offers streamlined payment processing, comprehensive inventory management linked to sales, and tools for tracking customer preferences and spending habits.

Frequently Asked Questions

Q: How does the “Clover: Perks and Order Ahead” app integrate with our existing customer loyalty program?
A: The app is designed as a core loyalty management tool. You can easily view and manage customer profiles, track points earned from transactions processed on Clover devices, assign points to members, and display personalized rewards offers directly on the device during service.

Q: Can we use the app for both order taking and managing customer rewards at the same time?
A: Absolutely. The interface allows you to switch seamlessly between viewing and managing the current order, checking order status, and accessing the loyalty dashboard to view customer perks or offer promotions, all from a single mobile device.

Q: Is the “Order Ahead” feature in “Clover: Perks and Order Ahead” suitable for pre-functionality or just table service?
A: Yes, the Order Ahead capabilities allow staff to take orders even before customers are seated, typically for catering, special events, or advance reservations, as well as standard tableside ordering. It streamlines the process whether the order is placed pre-event or at the table.

Q: Are there different pricing tiers for the Clover: Perks and Order Ahead app?
A: Clover typically offers its hardware and software solutions through a subscription model. Pricing often depends on the number of registers, features selected (like advanced analytics), and hardware needs (tablets). You can explore the specific options on the official Clover website.

Q: Can the dashboard or interface of “Clover: Perks and Order Ahead” be customized for different types of restaurants?
A: Yes, the app generally allows for configuration, enabling businesses to tailor the interface, set up specific loyalty point rules, define custom notifications, and choose relevant widgets to display on the staff dashboard for optimized workflow in their unique environment.